Interpersonal Communication
Learning Objectives
- Understand the importance of nonverbal communication and its impact on clear communication.
- Understand and explain the importance of business ethics.
- Appreciate the impact of intercultural communication in the modern work environment.
So far we’ve focused on writing and presentation skills in the workplace, but you can be a highly-skilled writer and speaker and still not be at the top of your profession. In a world gone mad for technology, we still value the human element of face-to-face interactions most. Though online shopping has stolen some of the retail market shares from brick-and-mortar stores, the vast majority of business interactions require in-person contact—not just at the customer-to-business front end, but especially in the back end of internal office operations. The advantages of in-person workplace collaboration will protect those face-to-face interactions for a long time to come, as well as require that everyone in the workforce have high-level or interpersonal skills. Divided into the following topics, this chapter focuses on the interpersonal skills that lead to success.
