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Introduction
1.1 What is Human Resources?
1.2 Skills Needed for HRM
1.3 Today’s HRM Challenges
1.4 Cases and Problems
2.1 Federal and Provincial Jurisdiction in Canada
2.2 Human Rights Laws
2.3 Employment Standards in Canada
2.4 Privacy Laws in Canada
3.1 Strategic Planning
3.2 Writing the HR Plan
3.3 Tips in HRM Planning
3.4 Technology and Strategic Planning
3.5 Cases and Problems
4.1 Diversity and Multiculturalism
4.2 Diversity Plans
4.3 Cases and Problems
5.1 The Recruitment Process
5.2 The Law and Recruitment
5.3 Recruitment Strategies
5.4 Cases and Problems
6.1 The Selection Process
6.2 Criteria Development and Résumé Review
6.3 Interviewing
6.4 Testing and Selecting
6.5 Making the Offer
6.6 Cases and Problems
7.1 Goals of a Compensation Plan
7.2 Developing a Compensation Package
7.3 Types of Pay Systems
7.4 Other Types of Compensation
7.5 Cases and Problems
8.1 The Costs of Turnover
8.2 Retention Plans
8.3 Implementing Retention Strategies
8.4 Cases and Problems
9.1 Steps to Take in Training an Employee
9.2 Types of Training
9.3 Training Delivery Methods
9.4 Designing a Training Program
9.5 Cases and Problems
10.1 Communication Strategies
10.2 Management Styles
10.3 Cases and Problems
11.1 Handling Performance
11.2 Employee Rights
11.3 Cases and Problems
12.1 Performance Evaluation Systems
12.2 Appraisal Methods
12.3 Completing and Conducting the Appraisal
12.4 Cases and Problems
13.1 The Nature of Unions
13.2 Collective Bargaining
13.3 Administration of the Collective Bargaining Agreement
13.4 Cases and Problems
14.1 Workplace Safety and Health Laws
14.2 Health Hazards at Work
14.3 Cases and Problems
15.1 Offshoring, Outsourcing
15.2 Staffing Internationally
15.3 International HRM Considerations
15.4 Cases and Problems
Appendix: 1st Canadian Edition Changes
Glossary
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Introduction to Human Resource Management / Canadian Edition Copyright © 2017 by College of New Caledonia is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License, except where otherwise noted.