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Contents

  1. Chapter 1: The Role of Human Resource Management

    1. Introduction

    2. 1.1 What is Human Resources?

    3. 1.2 Skills Needed for HRM

    4. 1.3 Today’s HRM Challenges

    5. 1.4 Cases and Problems

  2. Chapter 2: The Legal Environment in Canada

    1. Introduction

    2. 2.1 Federal and Provincial Jurisdiction in Canada

    3. 2.2 Human Rights Laws

    4. 2.3 Employment Standards in Canada

    5. 2.4 Privacy Laws in Canada

  3. Chapter 3: Developing and Implementing Strategic HRM Plans

    1. Introduction

    2. 3.1 Strategic Planning

    3. 3.2 Writing the HR Plan

    4. 3.3 Tips in HRM Planning

    5. 3.4 Technology and Strategic Planning

    6. 3.5 Cases and Problems

  4. Chapter 4: Diversity and Multiculturalism

    1. Introduction

    2. 4.1 Diversity and Multiculturalism

    3. 4.2 Diversity Plans

    4. 4.3 Cases and Problems

  5. Chapter 5: Recruitment

    1. Introduction

    2. 5.1 The Recruitment Process

    3. 5.2 The Law and Recruitment

    4. 5.3 Recruitment Strategies

    5. 5.4 Cases and Problems

  6. Chapter 6: Selection

    1. Introduction

    2. 6.1 The Selection Process

    3. 6.2 Criteria Development and Résumé Review

    4. 6.3 Interviewing

    5. 6.4 Testing and Selecting

    6. 6.5 Making the Offer

    7. 6.6 Cases and Problems

  7. Chapter 7: Compensation and Benefits

    1. Introduction

    2. 7.1 Goals of a Compensation Plan

    3. 7.2 Developing a Compensation Package

    4. 7.3 Types of Pay Systems

    5. 7.4 Other Types of Compensation

    6. 7.5 Cases and Problems

  8. Chapter 8: Retention and Motivation

    1. Introduction

    2. 8.1 The Costs of Turnover

    3. 8.2 Retention Plans

    4. 8.3 Implementing Retention Strategies

    5. 8.4 Cases and Problems

  9. Chapter 9: Training and Development

    1. Introduction

    2. 9.1 Steps to Take in Training an Employee

    3. 9.2 Types of Training

    4. 9.3 Training Delivery Methods

    5. 9.4 Designing a Training Program

    6. 9.5 Cases and Problems

  10. Chapter 10: Successful Employee Communication

    1. Introduction

    2. 10.1 Communication Strategies

    3. 10.2 Management Styles

    4. 10.3 Cases and Problems

  11. Chapter 11: Managing Employee Performance

    1. Introduction

    2. 11.1 Handling Performance

    3. 11.2 Employee Rights

    4. 11.3 Cases and Problems

  12. Chapter 12: Employee Assessment

    1. Introduction

    2. 12.1 Performance Evaluation Systems

    3. 12.2 Appraisal Methods

    4. 12.3 Completing and Conducting the Appraisal

    5. 12.4 Cases and Problems

  13. Chapter 13: Working with Labour Unions

    1. Introduction

    2. 13.1 The Nature of Unions

    3. 13.2 Collective Bargaining

    4. 13.3 Administration of the Collective Bargaining Agreement

    5. 13.4 Cases and Problems

  14. Chapter 14: Safety and Health at Work

    1. Introduction

    2. 14.1 Workplace Safety and Health Laws

    3. 14.2 Health Hazards at Work

    4. 14.3 Cases and Problems

  15. Chapter 15: International HRM

    1. Introduction

    2. 15.1 Offshoring, Outsourcing

    3. 15.2 Staffing Internationally

    4. 15.3 International HRM Considerations

    5. 15.4 Cases and Problems

  16. Appendix: 1st Canadian Edition Changes

  17. Glossary