Chapter 6: Conflict and Negotiations
Learning Objectives
- Understand the different types of conflict.
- Understand the causes of conflict.
- Understand the consequences of conflict.
- Understand how to manage conflict effectively.
- Understand the stages of the negotiation process.
- Understand how to avoid common negotiation mistakes.
- Engage in conflict management and negotiation ethically.
- Understand cross-cultural differences in conflict and negotiation
