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[2] Hydroforce Group LLC (2012). “Powerski Jetboards.” Retrieved from: http://www.powerski.com/content/psi_index.php

[3] Janzen, N. (2017). The Decline in Manufacturing’s Share of Total Canadian Output – A Source of Concern? Retrieved from: http://www.rbc.com/economics/economic-reports/pdf/other-reports/Manufacturing%20Trends-Feb2017.pdf

[4] Statistics Canada. Table 14-10-0023-01 Labour force characteristics by industry, annual (x 1,000) DOI: https://doi.org/10.25318/1410002301-eng

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[7] Burger King (2016). “About Us.” Retrieved from: http://www.bk.com/about-bk

[8] Information on Burger King was obtained from an interview with David Sell, former vice president of Central, Eastern, and Northern Europe divisions and president of Burger King France and Germany.

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[11] Ritz-Carlton Hotels. Gold Standards. Retrieved from: http://www.ritzcarlton.com/en/about/gold-standards

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[13] Sheridan, M. (2010). “8 Reasons Why Chick-fil-A has the Best Business Model in America.” Retrieved from: https://www.thesaleslion.com/8-reasons-why-chick-fil-a-has-the-best-business-model-in-america/

[14] American Society for Quality (n.d.). “Six Sigma Forum: Quality definition.” Retrieved from: http://asq.org/sixsigma/quality-information/termsq-sixsigma.html

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[16] RGIS (2015). “Retail: Why RGIS.” Retrieved from: http://www.rgis.com/retail

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