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[8] Information on Burger King was obtained from an interview with David Sell, former vice president of Central, Eastern, and Northern Europe divisions and president of Burger King France and Germany.

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[12] Kelso, A. (2014). “Business lessons from the late founder of Chick-fil-A.” Retrieved from:

[13] Sheridan, M. (2010). “8 Reasons Why Chick-fil-A has the Best Business Model in America.” Retrieved from:

[14] American Society for Quality (n.d.). “Six Sigma Forum: Quality definition.” Retrieved from:

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This chapter is adapted from Sources: Operations Management in Fundamentals of Business: Canadian Edition by Business Faculty from Ontario Colleges and eCampusOntario Program Managers.


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