Sources: Managing Human Resources

Business Faculty from Ontario Colleges; eCampusOntario Program Managers

Sources

[1] Schultz, H. & Yang, D., J. (1997). Pour Your Heart into It: How Starbucks Built a Company One Cup at a Time. New York, NY: Hyperion. p. 3–8.

[2] Schultz, H. & Yang, D., J. (1997). Pour Your Heart into It: How Starbucks Built a Company One Cup at a Time. New York, NY: Hyperion. p. 138.

[3] Schultz, H. & Yang, D., J. (1997). Pour Your Heart into It: How Starbucks Built a Company One Cup at a Time. New York, NY: Hyperion. p. 6-7.

[4] Starbucks (2016). “Working at Starbucks.” Retrieved from: http://www.starbucks.com/careers/working-at-starbucks

[5] Starbucks (2016). “Working at Starbucks.” Retrieved from: http://www.starbucks.com/careers/working-at-starbucks

[6] Schultz, H. & Yang, D., J. (1997). Pour Your Heart into It: How Starbucks Built a Company One Cup at a Time. New York, NY: Hyperion. p. 125.

[7] Starbucks (2016). “Working at Starbucks.” Retrieved from: http://www.starbucks.com/careers/working-at-starbucks

[8] Fortune (2007). “100 Top MBA Employers.” Retrieved from: http://archive.fortune.com/magazines/fortune/mba100/2007/full_list/index.html

[9] Cruise International (n.d.). “The Norwegian Dawn.” Retrieved from: http://www.cruise-international.com/cruise-search/ShpDetailsQuery?nShp=290&nLine=18&nOperator=Norwegian+Cruise+Line

[10] Carolyn B. Thompson (n.d.). “In Focus: Target Your Recruitment Market,” Retrieved from: http://www.net-temps.com/recruiters/infocus/article.htm?op=view&id=662#axzz4BVFt5rJY

[11] Lee, D. (2006). “Your First Task As A Recruiter: Recruit Senior Management Onto Your Team.” Retrieved from: https://web.archive.org/web/20130529204750/http://www.humannatureatwork.com/Recruiting-Employees.htm

[12] The information in this section comes from two sources: https://www.canada.ca/en/security-intelligence-service/corporate/csis-jobs/job-requirements.html and https://www.canada.ca/en/security-intelligence-service/corporate/csis-jobs/available-jobs/intelligence-officer.html

[13] Price, A. (2004). Human Resource Management in a Business Context. Hampshire, U.K.: Cengage EMEA. Retrieved from: http://www.bestbooks.biz/learning/induction.html

[14] Heathfield, S., M. (2015). “Top Ten Ways to Turn Off a New Employee.” Retrieved from: http://humanresources.about.com/library/weekly/aa022601a.htm

[15] Jermyn, D., (2018). Diversity and inclusion give these firms a competitive advantage. Globe and Mail. Retrieved from: https://www.theglobeandmail.com/report-on-business/careers/top-employers/diversity-and-inclusion-give-these-firms-a-competitive-advantage/article38217315/

[16] Golfarb, Z. (2007). “Where Technocrats Play With Toys of Tomorrow.” The Washington Post. Retrieved from: http://www.washingtonpost.com/wp-dyn/content/article/2007/12/23/AR2007122301574.html

[17] Locascio, B. (2004). “Working at Starbucks: More Than Just Pouring Coffee.” Tea and Coffee Trade Online. Retrieved from: http://www.teaandcoffee.net/0104/coffee.htm

[18] Schultz, H. & Yang, D., J. (1997). Pour Your Heart into It: How Starbucks Built a Company One Cup at a Time. New York, NY: Hyperion. p. 250-251.

[19] Usalcas, J. & Kinack, M. (2017). History of the Canadian Labour Force Survey, 1945 to 2016. Statistics Canada. Retrieved from: https://www150.statcan.gc.ca/n1/en/pub/75-005-m/75-005-m2016001-eng.pdf?st=VUjdeAww

[20]

[21]

[22] Great Place to Work Institute® (2018). “The Definition of A Great Workplace” Retrieved from: https://www.greatplacetowork.ca/en/about-us/trust-model

[23] Rohman, J. (2015). “15 Practice Areas Critical to Achieving a Great Workplace.” Great Place to Work Institute® Retrieved from: http://www.greatplacetowork.com/events-and-insights/blogs-and-news/3040-15-practice-areas-critical-to-achieving-a-great-workplace

[24] Kerka, S. (1995). “The Changing Role of Support Staff.” ERIC Clearinghouse on Adult, Career, and Vocational Education (ACVE) ARCHIVE Trends and Issues Alerts. Retrieved from: http://www.calpro-online.org/eric/docgen.asp?tbl=archive&ID=A019

[25] Greenhaus, J., Collins, K., & Shaw, J. (2003). “The Relationship between Work-Family Balance and Quality of Life.” Journal of Vocational Behavior 63(3). p. 510–31.

[26] Canada’s Top Family-Friendly Employers. (2019). Retrieved from: http://www.canadastop100.com/family/

[27] Mediacorp Canada Inc. (2019). Retrieved from: https://content.eluta.ca/top-employer-kpmg

[28] WFC Resources Inc.. (n.d.) “The Business Case for Telecommuting.” Career/Life Alliances Services Inc.

[29] Statistics Canada. Catalogue no. 11-008-X, Chart 19.3 Working from home, by type of worker. Retrieved from: https://www.statcan.gc.ca/pub/11-402-x/2012000/chap/information/information02-eng.htm

[30] Yerema, R. & Leung, K. (2018). BASF Canada Inc: Recognized as one of Canada’s top 100 employers (2019). Retrieved from: https://content.eluta.ca/top-employer-basf-canada

[31] Yerema, R. & Leung, K. (2018). KPMG LLP: Recognized as one of Canada’s top 100 employers (2019). Retrieved from: https://content.eluta.ca/top-employer-kpmg

[32] Collins, K., & Hoover, E. (1995). “Addressing the Needs of the Single Person in Public Accounting.” Pennsylvania CPA Journal. p. 16.

[33] Collins, K., & Killough, L. (1989). “Managing Stress in Public Accounting.” Journal of Accountancy 167 (5), p. 92.

[34] Withiam, G. (1993). “American Concierges Set Service Standards.” The Cornell Hotel and Restaurant Administration Quarterly 34 (4) p. 26.

[35] Great Place to Work Institute® (2016). “Announcing the 2016 Fortune Best Companies to Work For®” greatplacetowork.com.

[36] Cisco. “Benefits and Perks” (n.d.). Retrieved from: https://www.cisco.com/c/en/us/about/careers/we-are-cisco/benefits-and-perks.html#~stickynav=1

[37]

[38] Gardner, G. (2016). “GM UAW workers to receive profit-sharing up to $11,000.” Detroit Free Press. Retrieved from: http://www.freep.com/story/money/cars/general-motors/2016/02/03/gm-uaw-workers-receive-profit-sharing-up-11000/79708340/

[39] Bruineman, M. (2016). “How Canadian Tire connects retirement to profits” Benefits Canada. Retrieved from: http://www.benefitscanada.com/pensions/other-pensions/how-canadian-tire-connects-retirement-to-profits-79537

[40] Starbucks, Inc. (2016). About bean stock. Retrieved from: http://starbucksbeanstock.com/en-us/welcome-en-us/about-bean-stock-en-us/

[41] Stewart, N. (2015). Benefits benchmarking 2015. Retrieved from: http://www.conferenceboard.ca/e-library/abstract.aspx?did=7364

[42] Stewart, N. (2015). Benefits benchmarking 2015. Retrieved from: http://www.conferenceboard.ca/e-library/abstract.aspx?did=7364

[43] Starbucks (2016). Expect more than coffee. Retrieved from: http://www.starbucks.com/careers/working-at-starbucks

[44] Heathfield, S. (2018). “Performance Appraisals Don’t Work: The Traditional Performance Appraisal Process.” About Money. Retrieved from: http://humanresources.about.com/od/performanceevals/a/perf_appraisal.htm

[45] Nelson B., & Economy, P. (2003). Managing for Dummies, 2nd ed. New York, NY: Wiley. p. 140.

[46] Archer North & Associates (2010). Reward Issues. Retrieved from: http://www.performance-appraisal.com/rewards.htm

[47] Dell, Inc. (2011). 2011 Corporate Responsibility Report: Listening, Inspiring, Sharing: Tell Dell, p. 37. Retrieved from: http://i.dell.com/sites/content/corporate/corp-comm/en/Documents/dell-fy11-cr-report.pdf

[48] Smith, G. P. (2017) “5 Tips to Attract, Keep and Motivate Your Employees.” Retrieved from: http://www.businessknowhow.com/manage/attractworkforce.htm

[49] Lindzon, J. (2014) How employee engagement can boost the bottom line. Retrieved from: https://www.theglobeandmail.com/report-on-business/careers/career-advice/life-at-work/how-employee-engagement-can-boost-the-bottom-line/article21875491/

[50] Safer, M. & Leung, R. (2003). “Working The Good Life: SAS Provides Employees With Generous Work Incentives. Retrieved from: http://www.cbsnews.com/news/working-the-good-life/

[51] McGarvey, R. (2004). “A Tidal Wave of Turnover.” American Way. p. 32–36.

[52] The Container Store (2013). “What We Stand For: Organization with Heart—My 20-Year Trip.” Retrieved from: http://standfor.containerstore.com/my-20-year-trip-2

[53] The Container Store (2016). “What We Stand For: Organization with Heart—17 Years on FORTUNE’s “100 Best” List.” Retrieved from: http://standfor.containerstore.com/17-years-on-fortunes-100-best-list

[54] Turner, F. (2002). “An effective employee suggestion program has a multiplier effect.” Retrieved from: http://www.refresher.com/Archives/!ftmultiplier.html

[55] Daft, R. L., & and Marcic, D. (2006). Understanding Management, 6th Edition. Florence, KY: Cengage Learning. p. 219.

[56] Smith, G. P. (2013) “Top Ten Reasons Why People Quit Their Jobs.” Retrieved from: http://www.businessknowhow.com/manage/whyquit.htm

[57] Muhl, C. (2001). “The Employment-at-Will Doctrine: Three Major Exceptions.” Bureau of Labor Statistics Monthly Labor Review. Retrieved from: http://www.bls.gov/opub/mlr/2001/01/art1full.pdf

This chapter is adapted from Sources: Managing Human Resources in Fundamentals of Business: Canadian Edition by Business Faculty from Ontario Colleges and eCampusOntario Program Managers.

Note: The comparison below is between this text and the current version of the text from which it was adapted.

additions / ~~deletions~~

Sources


[1] Schultz, H. & Yang, D., J. (1997). Pour Your Heart into It: How Starbucks Built a Company One Cup at a Time. New York, NY: Hyperion. p. 3–8.

[2] Schultz, H. & Yang, D., J. (1997). Pour Your Heart into It: How Starbucks Built a Company One Cup at a Time. New York, NY: Hyperion. p. 138.

[3] Schultz, H. & Yang, D., J. (1997). Pour Your Heart into It: How Starbucks Built a Company One Cup at a Time. New York, NY: Hyperion. p. 6-7.

[4] Starbucks (2016). “Working at Starbucks.” Retrieved from: http://www.starbucks.com/careers/working-at-starbucks

[5] Starbucks (2016). “Working at Starbucks.” Retrieved from: http://www.starbucks.com/careers/working-at-starbucks

[6] Schultz, H. & Yang, D., J. (1997). Pour Your Heart into It: How Starbucks Built a Company One Cup at a Time. New York, NY: Hyperion. p. 125.

[7] Starbucks (2016). “Working at Starbucks.” Retrieved from: http://www.starbucks.com/careers/working-at-starbucks

[8] Fortune (2007). “100 Top MBA Employers.” Retrieved from: http://archive.fortune.com/magazines/fortune/mba100/2007/full_list/index.html

[9] Cruise International (n.d.). “The Norwegian Dawn.” Retrieved from: http://www.cruise-international.com/cruise-search/ShpDetailsQuery?nShp=290&nLine=18&nOperator=Norwegian+Cruise+Line

[10] Carolyn B. Thompson (n.d.). “In Focus: Target Your Recruitment Market,” Retrieved from: http://www.net-temps.com/recruiters/infocus/article.htm?op=view&id=662#axzz4BVFt5rJY

[11] Lee, D. (2006). “Your First Task As A Recruiter: Recruit Senior Management Onto Your Team.” Retrieved from: https://web.archive.org/web/20130529204750/http://www.humannatureatwork.com/Recruiting-Employees.htm

[12] The information in this section comes from two sources: https://www.canada.ca/en/security-intelligence-service/corporate/csis-jobs/job-requirements.html and https://www.canada.ca/en/security-intelligence-service/corporate/csis-jobs/available-jobs/intelligence-officer.html

[13] Price, A. (2004). Human Resource Management in a Business Context. Hampshire, U.K.: Cengage EMEA. Retrieved from: http://www.bestbooks.biz/learning/induction.html

[14] Heathfield, S., M. (2015). “Top Ten Ways to Turn Off a New Employee.” Retrieved from: http://humanresources.about.com/library/weekly/aa022601a.htm

[15] Jermyn, D., (2018). Diversity and inclusion give these firms a competitive advantage. Globe and Mail. Retrieved from: https://www.theglobeandmail.com/report-on-business/careers/top-employers/diversity-and-inclusion-give-these-firms-a-competitive-advantage/article38217315/

[16] Golfarb, Z. (2007). “Where Technocrats Play With Toys of Tomorrow.” The Washington Post. Retrieved from: http://www.washingtonpost.com/wp-dyn/content/article/2007/12/23/AR2007122301574.html

[17] Locascio, B. (2004). “Working at Starbucks: More Than Just Pouring Coffee.” Tea and Coffee Trade Online. Retrieved from: http://www.teaandcoffee.net/0104/coffee.htm

[18] Schultz, H. & Yang, D., J. (1997). Pour Your Heart into It: How Starbucks Built a Company One Cup at a Time. New York, NY: Hyperion. p. 250-251.

[19] Usalcas, J. & Kinack, M. (2017). History of the Canadian Labour Force Survey, 1945 to 2016. Statistics Canada. Retrieved from: https://www150.statcan.gc.ca/n1/en/pub/75-005-m/75-005-m2016001-eng.pdf?st=VUjdeAww

[20]

[21]

[22] Great Place to Work Institute® (2018). “The Definition of A Great Workplace” Retrieved from: https://www.greatplacetowork.ca/en/about-us/trust-model

[23] Rohman, J. (2015). “15 Practice Areas Critical to Achieving a Great Workplace.” Great Place to Work Institute®  Retrieved from: http://www.greatplacetowork.com/events-and-insights/blogs-and-news/3040-15-practice-areas-critical-to-achieving-a-great-workplace

[24] Kerka, S. (1995). “The Changing Role of Support Staff.” ERIC Clearinghouse on Adult, Career, and Vocational Education (ACVE) ARCHIVE Trends and Issues Alerts. Retrieved from: http://www.calpro-online.org/eric/docgen.asp?tbl=archive&ID=A019

[25] Greenhaus, J., Collins, K.,  & Shaw, J. (2003). “The Relationship between Work-Family Balance and Quality of Life.” Journal of Vocational Behavior 63(3). p. 510–31.

[26] Canada’s Top Family-Friendly Employers. (2019). Retrieved from: http://www.canadastop100.com/family/

[27] Mediacorp Canada Inc. (2019). Retrieved from: https://content.eluta.ca/top-employer-kpmg

[28] WFC Resources Inc.. (n.d.) “The Business Case for Telecommuting.” Career/Life Alliances Services Inc.

[29] Statistics Canada. Catalogue no. 11-008-X, Chart 19.3 Working from home, by type of worker. Retrieved from: https://www.statcan.gc.ca/pub/11-402-x/2012000/chap/information/information02-eng.htm

[30] Yerema, R. & Leung, K. (2018). BASF Canada Inc: Recognized as one of Canada’s top 100 employers (2019). Retrieved from: https://content.eluta.ca/top-employer-basf-canada

[31] Yerema, R. & Leung, K. (2018). KPMG LLP: Recognized as one of Canada’s top 100 employers (2019). Retrieved from:  https://content.eluta.ca/top-employer-kpmg

[32] Collins, K., & Hoover, E. (1995). “Addressing the Needs of the Single Person in Public Accounting.” Pennsylvania CPA Journal. p. 16.

[33] Collins, K., & Killough, L. (1989). “Managing Stress in Public Accounting.” Journal of Accountancy 167 (5), p. 92.

[34] Withiam, G. (1993). “American Concierges Set Service Standards.” The Cornell Hotel and Restaurant Administration Quarterly 34 (4) p. 26.

[35] Great Place to Work Institute® (2016). “Announcing the 2016 Fortune Best Companies to Work For®” greatplacetowork.com.

[36] Cisco. “Benefits and Perks” (n.d.). Retrieved from: https://www.cisco.com/c/en/us/about/careers/we-are-cisco/benefits-and-perks.html#~stickynav=1

[37]

[38] Gardner, G. (2016). “GM UAW workers to receive profit-sharing up to $11,000.” Detroit Free Press. Retrieved from: http://www.freep.com/story/money/cars/general-motors/2016/02/03/gm-uaw-workers-receive-profit-sharing-up-11000/79708340/

[39] Bruineman, M. (2016). “How Canadian Tire connects retirement to profits” Benefits Canada. Retrieved from: http://www.benefitscanada.com/pensions/other-pensions/how-canadian-tire-connects-retirement-to-profits-79537

[40]  Starbucks, Inc. (2016). About bean stock. Retrieved from: http://starbucksbeanstock.com/en-us/welcome-en-us/about-bean-stock-en-us/

[41] Stewart, N. (2015). Benefits benchmarking 2015. Retrieved from: http://www.conferenceboard.ca/e-library/abstract.aspx?did=7364

[42] Stewart, N. (2015). Benefits benchmarking 2015. Retrieved from: http://www.conferenceboard.ca/e-library/abstract.aspx?did=7364

[43] Starbucks (2016). Expect more than coffee. Retrieved from: http://www.starbucks.com/careers/working-at-starbucks

[44] Heathfield, S. (2018). “Performance Appraisals Don’t Work: The Traditional Performance Appraisal Process.” About Money. Retrieved from: http://humanresources.about.com/od/performanceevals/a/perf_appraisal.htm

[45] Nelson B., & Economy, P. (2003). Managing for Dummies, 2nd ed. New York, NY: Wiley. p. 140.

[46] Archer North & Associates (2010). Reward Issues. Retrieved from: http://www.performance-appraisal.com/rewards.htm

[47] Dell, Inc. (2011). 2011 Corporate Responsibility Report: Listening, Inspiring, Sharing: Tell Dell, p. 37. Retrieved from: http://i.dell.com/sites/content/corporate/corp-comm/en/Documents/dell-fy11-cr-report.pdf

[48] Smith, G. P. (2017) “5 Tips to Attract, Keep and Motivate Your Employees.” Retrieved from: http://www.businessknowhow.com/manage/attractworkforce.htm

[49] Lindzon, J. (2014) How employee engagement can boost the bottom line. Retrieved from: https://www.theglobeandmail.com/report-on-business/careers/career-advice/life-at-work/how-employee-engagement-can-boost-the-bottom-line/article21875491/

[50] Safer, M. & Leung, R. (2003). “Working The Good Life: SAS Provides Employees With Generous Work Incentives. Retrieved from: http://www.cbsnews.com/news/working-the-good-life/

[51] McGarvey, R. (2004). “A Tidal Wave of Turnover.” American Way. p. 32–36.

[52] The Container Store (2013). “What We Stand For: Organization with Heart—My 20-Year Trip.” Retrieved from: http://standfor.containerstore.com/my-20-year-trip-2

[53] The Container Store (2016). “What We Stand For: Organization with Heart—17 Years on FORTUNE’s “100 Best” List.” Retrieved from: http://standfor.containerstore.com/17-years-on-fortunes-100-best-list

[54] Turner, F. (2002). “An effective employee suggestion program has a multiplier effect.” Retrieved from: http://www.refresher.com/Archives/!ftmultiplier.html

[55] Daft, R. L., & and Marcic, D. (2006). Understanding Management, 6th Edition. Florence, KY: Cengage Learning. p. 219.

[56] Smith, G. P. (2013) “Top Ten Reasons Why People Quit Their Jobs.” Retrieved from: http://www.businessknowhow.com/manage/whyquit.htm
[57] Muhl, C. (2001). “The Employment-at-Will Doctrine: Three Major Exceptions.” Bureau of Labor Statistics Monthly Labor Review. Retrieved from: http://www.bls.gov/opub/mlr/2001/01/art1full.pdf

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