Unit 4 Learning Outcomes
Upon successful completion of this unit, you will be able to:
- explain quality management and apply quality management principles to continuous improvement in operations management;
- define total quality management;
- describe W. Edwards Deming’s impact on quality management;
- evaluate the operational costs associated with a decision to focus on continuous quality improvement versus maintenance of the status quo; and
- explain how statistical process control assesses process variations to measure quality.
