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About the Book
Dedication
1.1 Understanding Organizational Behavior
1.2 Understanding Your Learning Style
1.3 Understanding How OB Research Is Done
1.4 Professionalism, Etiquette, and Confidentiality
1.5 Trends and Changes
1.6 Maintaining Core Values:
1.7 Conclusion
1.8 Exercises
2.1 Advice for Hiring Successful Employees:
2.2 The Interactionist Perspective: The Role of Fit
2.3 Individual Differences: Values and Personality
2.4 Perception
2.5 Type A/B Personality
2.6 Emotional Intelligence
2.7 The Role of Ethics and National Culture
2.8 Using Science to Match Candidates to Jobs
2.9 Conclusion
2.10 Exercises
3.1 Doing Good as a Core Business Strategy
3.2 Demographic Diversity
3.3 Cultural Diversity
3.4 Work Attitudes
3.5 Work Behaviors
3.6 The Role of Ethics and National Culture
3.7 Managing Diversity for Success
3.8 Conclusion
3.9 Exercises
4.1 A Motivating Place to Work
4.2 Need-Based Theories of Motivation
4.3 Process-Based Theories
4.4 The Role of Ethics and National Culture
4.5 Motivation in Action
4.6 Conclusion
4.7 Exercises
5.1 Teamwork Takes to the Sky
5.2 Group Dynamics
5.3 Understanding Team Design Characteristics
5.4 Management of Teams
5.5 Barriers to Effective Teams
5.6 The Role of Ethics and National Culture
5.7 Green Teams at Work
5.8 Conclusion
5.9 Exercises
6.1 Negotiation Failure
6.2 Understanding Conflict
6.3 Causes and Outcomes of Conflict
6.4 Conflict Management
6.5 Negotiations
6.6 The Role of Ethics and National Culture
6.7 Avoiding Conflict at WorldCom
6.8 Conclusion
6.9 Exercises
7.1 Building a Customer Service Culture
7.2 Understanding Organizational Culture
7.3 Organizational Change
7.4 Creating and Maintaining Organizational Culture
7.5 Creating Culture Change
7.6 The Role of Ethics and National Culture
7.7 Clash of the Cultures
7.8 Organizational Change
7.9 Conclusion
7.10 Exercises
8.1 Facing Foreclosure: The Case of Camden Property Trust
8.2 What Is Stress?
8.3 Avoiding and Managing Stress
8.4 What Are Emotions?
8.5 Emotions at Work
8.6 The Role of Ethics and National Culture
8.7 Getting Emotional
8.8 Conclusion
8.9 Exercises
Version History
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NSCC Organizational Behaviour Copyright © 2021 by NSCC is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License, except where otherwise noted.