Chapter 8: Managing Stress and Emotions

Learning Objectives

  1. Understand the stress cycle.
  2. Recognize the sources of stress for employees.
  3. Recognize the outcomes of stress.
  4. Understand how to manage stress in organizational contexts.
  5. Understand the role emotions play for attitudes and behaviours at work.
  6. Learn about emotional labour and how to manage it.
  7. Understand how emotions can affect perceptions of what is ethical.
  8. Understand cross-cultural differences in stressors.

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NSCC Organizational Behaviour Copyright © 2021 by NSCC is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License, except where otherwise noted.

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